Claire Moss - Service Manager
I worked in the banking industry for 20 years in various roles from debt adviser to the branch manager. My last role within Barclays was a branch manager of 2 branches. The skills I gained in this role taught me time management, problem solving and people skills and these have proved to been invaluable in my role of Service Manager at RHF.
What does your job involve?
I Support customers with their service needs. This can range from arranging a site engineer visit (fan commissioning, part replacement or investigations) to warranty issues and supporting customers with general queries.
What do you enjoy most about you job?
Every day is different from the challenge of assisting the customer on site to general telephone enquires. I have a good working relationship with my colleagues and as team we work well together to support the customer.
What do you find challenging?
Managing customer’s expectations about how RHF can assist the client to ensure the best outcome is reached for both the client and RHF.
What do you find most rewarding?
When we have helped a customer solve an issue they have with the fan and we get great feedback from them about the staff.
What message would you like to send to our customer?
RHF will always act in a professional way to assist you and your end users with new fan installation and commissioning plus long-term services to assist your clients.
What are the future plans for the service department?
The plans for the future of the service department included continuing to train people to become site engineers so we have a larger team on hand to support our customers. Also to grow the service and commissioning side by offering ATEX related services and general fan refurbishments.